● You have the right to service, provided you (or a member of your household whose debt was accumulated at your address) are not indebted to the utility.

● You have the right to inspect and review the utility's rates and tariffed operating procedures during the utility's normal office hours.

● You have the right to be present at any routine utility inspection of your service conditions.

● You must be provided a seperate, distinct disconnect notice alerting you to a possible disconnection of your service if payment is not received.

● You have the right to dispute the reasons for any announced termination of your service.

● You have the right to negotiate a partial payment plan when your service is threatened by disconnection for non-payment.

● You have the right to maintain your utility service for up to thirty (30) days upon presentation of a medical certificate issued by a health official.

● You have the right to prompt twenty-four (24) hour restoration of service or close of the next business day, whichever is later, and shall install and connect new service within seventy-two (72) hours, or close of the next business day, whichever is later, if the cause for refusal or discontinuance of service has been corrected and the utility's tariffed rules and 807 KAR Chapter have been met.

● You have the right to contact the Public Service Commission regarding any dispute that you have been unable to resolve with your utility (Call Toll Free 1-800-772-4636).

* Sections not pertaining to a water or wastewater utility have been omitted *

The Customer Bill of Rights is referenced in 807 KAR 5:006 Section 14 (1) (c) 1.